Support
Last updated September 8, 2026
A person at Airocrew reads every ticket. If you have an account, the fastest route is a ticket from your dashboard — we can see your crew’s activity, so you rarely need to explain the setup.
Not a customer yet, or locked out? Email team@airocrew.com.
How support works
- Open a ticket from the Support page in your dashboard: pick a topic, describe what happened, attach screenshots.
- Everyone on your team sees the account’s tickets and can reply.
- Replies appear in the ticket and are also sent to your sign-in email. You can mark a ticket resolved yourself, and any reply reopens it.
- Security issues: email team@airocrew.com directly and give us time to fix before disclosing — see Security.
Plans & credits
What are credits?+
Every plan comes with a monthly pool of credits. Each deliverable the crew produces — a post, an outreach email, a website change, a set of leads — costs a fixed number of credits. Your balance is always visible in the sidebar and under Settings › Credits, with a line per action.
When do credits refill?+
On the 1st of every month. Unused credits don’t roll over. Top-up packs are available in Settings › Billing and expire with the billing month.
What happens when I run out?+
The crew pauses billable work until the next refill or a top-up. Planning, policy checks and your daily report are never charged, so nothing else stops.
Can I change or cancel my plan?+
Yes, any time in Settings › Billing. Switching plans starts the new plan right away, and you can cancel from the same page. Monthly and annual billing are both available.
The crew
When does the crew work?+
In day shifts, in your timezone: three working sessions across the day, one report at your report hour (5 pm by default), and a 7 am digest if anything needs your decision. You can change the report hour in Settings.
Does the crew ask before acting?+
No — that’s the point. Instead it works inside guardrails you control: a kill switch for the whole crew, per-agent switches, and allow-flags for publishing, emailing and website changes. Anything it can’t decide safely becomes an escalation for you.
How do I pause everything?+
Flip the kill switch at the bottom of the sidebar. Nothing goes out until you turn it back on. Individual agents can be paused on the Agents page.
Can I give an agent standing instructions?+
Yes. Each agent has a notes field on the Agents page — tone, topics to avoid, what to prioritise. The crew reads it before every session.
Email & outreach
Who can the crew email?+
Only people in your Leads list, and only once your business postal address is on file — every outreach email carries it and an unsubscribe link, as the law requires. The crew never emails anyone on its first day unless you uploaded leads.
What address does outreach come from?+
A mailbox on your own sending domain, set up for you during onboarding and warmed up gradually. Replies land in your dashboard inbox, and the crew handles or escalates them.
How do I stop outreach entirely?+
Turn off the “send outreach” allow-flag under Settings › Guardrails, or pause the Outreach agent. Unsubscribes are honoured automatically and permanently either way.
Website & social
Will the crew edit my existing website?+
No. The crew only builds and maintains a site that Airocrew hosts for you. If you already have a site, keep it — the crew links to it and never touches it.
Can I use my own domain?+
Yes. A domain is included with your plan, and you can connect one you already own from the Website page. Airocrew hosts the site either way.
Which social networks are supported?+
Connect your accounts under Integrations. Every post — including drafts — goes through the Social agent and follows your guardrail settings, so nothing publishes unless you’ve allowed it.
Account & team
How do I sign in?+
With Google or a magic link sent to your email. There is no password.
Can my team use the dashboard?+
Yes. Invite people under Settings › Team; each plan includes a number of seats. Members share the same dashboard and credit pool, and you choose which companies they can open.
How do I delete my account?+
Delete each company under Settings, then email team@airocrew.com from your sign-in address and we’ll remove the account and its data.